Terms and Conditions

Introduction

Welcome to SwiftBite Deliveries Ltd. These Terms and Conditions govern your use of our online food ordering platform, real-time delivery tracking services, restaurant partner integrations, and contactless delivery system (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms and Conditions.

Company Information

Use of the Services

Our Services allow you to place orders for food through our platform and receive deliveries handled by our logistics network. By using the Services, you agree that:

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• You provide accurate and complete information when creating an account or placing an order.
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• You will comply with all applicable laws and regulations while using our Services.
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• You will not use our Services for any unlawful or fraudulent activities.
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Order Processing and Delivery

SwiftBite Deliveries Ltd strives to ensure timely processing and delivery of orders. However, delivery times are estimates and may vary due to factors outside our control.

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• We are not responsible for delays caused by restaurant partners or delivery conditions.
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• Contactless delivery options are provided to enhance safety but require accurate delivery instructions.
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• Customers must inspect orders upon delivery and report any issues promptly.
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Payment and Pricing

All prices are displayed in GBP and include applicable taxes unless stated otherwise.

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• Payment must be completed before order processing.
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• We reserve the right to modify pricing or fees at any time but will notify users of any significant changes.
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• Refunds or returns are subject to our refund policies and applicable laws.
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Liability

While we make reasonable efforts to provide reliable and safe Services, SwiftBite Deliveries Ltd is not liable for:

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• Any damages or losses arising from the use or inability to use the Services.
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• Errors or inaccuracies in content provided by restaurant partners.
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• Personal injury, property damage, or food allergies arising from delivered products.
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Intellectual Property

All content, branding, trademarks, and software associated with SwiftBite Deliveries Ltd and its Services are the intellectual property of the company or its licensors. Use of our intellectual property without prior written consent is prohibited.

Privacy and Data Protection

We are committed to protecting your privacy in accordance with applicable data protection laws. Please review our Privacy Policy for detailed information on how your personal data is collected, used, and safeguarded.

Modifications to Terms

SwiftBite Deliveries Ltd reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the Services constitutes acceptance of the changes.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms will be subject to the exclusive jurisdiction of the courts located in London, United Kingdom.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please reach out to us at our registered office:

Phone: +44 20 7946 0321